Returns & Exchanges

Returns & Exchanges

Bamboo gives you 7 days where you can change or return the product if it has any manufacturing failure. Changes are subject to stock availability.

It is necessary that the product be in the same conditions that was delivered: All returned items must be in their original condition with no signs of wear, damage, dinging or scraping and include all original packaging, manuals, warranties, accessories, etc. (if applicable).
Once you have sent the product and we checked it, we will proceed to send a new one or to make the refund. We'll pay the shipment only if the instrument has manufacturing failure, in another way the customer should pay the shipment.

The warranty comes into effect 10 days after receiving your order. If it necessary, repairs will be free within the first six months at the time of purchase.

All these actions must be announced via WhatsApp, so that we can process your claim and be able to give you a solution in a short time.

If the purchase was made at a Dealer, you should contact the store where you made the purchase.